Support
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If you are thinking about ending your life, call or text 988; if you are in danger right now, call 911.
Write to us
Email support@stryve.live. We read every message. We reply within 2 working days.
Your account
- Download what Sol knows about you: in the app, Me, then What Sol knows.
- Delete your account: in the app, Me, then Account, then Delete account; or here on the web.
Your membership
Manage or cancel your membership: email support@stryve.live and we will cancel it for you. If you joined through Google Play, cancel in Google Play's subscription settings.
- Change your plan, see receipts or cancel: in the app, Me, then Account, then Manage membership.
- If you joined through the App Store or Google Play, cancel in that store's subscription settings; Manage membership takes you there.
- Deleting your account cancels a membership bought on our website. It doesn't cancel one from the App Store or Google Play, so cancel that in the store first.
Changed your mind? Ask within 7 days of your first payment and we'll refund it in full. For a membership bought on our website or through Google Play, email support@stryve.live. For the App Store, Apple handles refunds: ask at reportaproblem.apple.com.
If anything about your membership isn't right, email us and we'll help.
Report a problem
Use Report in the app on any message or person, or email us with what happened and when.
STRYVE has zero tolerance for objectionable content or abusive users. Reports are reviewed and acted on within 24 hours, and content or accounts that break the rules are removed.
Questions and answers
Billing
I'm a founding member. What does that mean?
Founding members get a lower price that stays theirs as long as they remain a member. Anyone who starts by 31 January 2027 gets it. If a payment fails, the price is kept as long as you pay within 30 days of your membership going on hold. It is lost if you delete your account or your membership ends.
My payment didn't go through.
Nothing is lost. Your membership carries on while we try your card again. Update your card from Manage membership. If it still fails, Sol pauses and everything you wrote stays safe. Pay later and it comes back.
Cancelling and refunds
How do I cancel?
If you joined on our website: Me, then Account, then Manage membership, then Cancel. It is one button. Your membership continues to the end of the period you paid for.
Google Play: cancel in Play Store, Subscriptions.
If you can't find it, email us and we will help.
Can I get a refund?
Changed your mind? Ask within 7 days of your first payment and we'll refund it in full. For a membership bought on our website or through Google Play, email support@stryve.live. Renewals are not covered.
What counts as my "first payment"?
The first money we take. After a free trial, that is the first charge when the trial ends. For founding members it is the payment at checkout.
If I cancel, do I lose what I wrote?
No. When a membership ends, everything you wrote stays readable. Sol pauses until you come back.
Pausing
Can I pause?
In Settings you can turn on Pause mode: two weeks with no challenges or reminders, and nothing lost. Billing carries on while you're paused.
Your data
How do I delete my account?
Me, Account, Delete account. It is immediate and cannot be undone. Everything you wrote is removed. A few records with no name on them stay, such as safety reports. If you lead a cohort, hand it over or close it first. A web membership is cancelled for you.
How do I get a copy of what STRYVE holds?
Me, Account, Export everything.
Signing in and reminders
I'm not getting reminders.
Check that notifications are on for STRYVE in your phone's settings, and that your Morning check-in time is set in Settings. On Android, battery saver can delay them.
What is the weekly review?
Each Sunday, Today shows "Your weekly review". It takes a few minutes: what went well, and what to carry into next week. You can skip it with "Not this week".
Safety and your account
My account was suspended. What can I do?
Email us with the account's email address. An admin reads every appeal and replies within 2 working days.
If it ever feels like too much, talk with a doctor or a counselor. If anyone is in danger right now, call 911.